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Interpersonal Skills in Business

Price: 5.50 USD

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Product Details

Author Name: De Janasz, Suzanne C.

Binding: Paperback

Book Condition: Good

Publisher Blacklick, Ohio, U.S.A. McGraw-Hill College 2001

ISBN Number 0072441224 / 9780072441222

Seller ID 036830

This experiential, workbook-style text focuses on key skill sets necessary for personal and managerial success in organizations today. These skill sets are: -Intrapersonal skills - those skills essential for understanding oneself and one's personality: perception, awareness, disclosure and trust, value clarification, goal setting, identifying barriers to personal change and time-and stress-management. -Interpersonal skills - those skills necessary for working with others: conveying verbal messages, listening and non-verbal communication, giving and receiving feedback, communicating with diverse others and overcoming barriers to communication. -Team skills - those skills required for understanding and working in teams: forming, leading and facilitating teams, decision-making including ethical decision frameworks , problem-solving, running meetings and project management. -Advanced interpersonal skills - those skills needed for leading and developing others: coaching and mentoring, empowerment and delegation, persuasion, networking, politicking, negotiation and conflict management.

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